Payment Issue? Here’s What You Need to Know

 

If you received a booking error message during checkout, you may notice a pending charge on your bank statement. Don’t worry—this does not mean you have been charged.

 

How Payment Holds Work

When you attempt to book a ticket, a temporary hold is placed on the necessary funds in your bank account. This is a standard step to ensure the funds are available before securing your booking. If the reservation fails for any reason, the held amount is automatically released back to you.

Depending on your bank, this reversal may take a few business days to reflect on your statement. While the pending charge might still appear temporarily, rest assured that no money has been withdrawn.

 

Need to Travel Soon?

If your booking attempt was unsuccessful and you are traveling soon, we recommend purchasing your ticket directly from the bus company to avoid delays. You can check their website or visit their ticket counter for alternative booking options.

 

Next Steps

If the pending charge does not disappear within 5–7 business days, we suggest contacting your bank for further clarification.

 

Still have a question?

Just drop us a line here. Our expert team will get back to you.

Happy travels!