Can I cancel, exchange or get a refund for my NY Trailways ticket?
Tickets purchased online cannot be cancelled and are non-refundable, non-transferable and are only valid on the date of travel you selected. Tickets are valid only in the direction selected.
How much luggage can I bring with me on NY Trailways?
A maximum of two (2) pieces of baggage (luggage, boxes, cloth/duffel bags, garment bags) for each adult ticket and one (1) piece of baggage for each child’s fare ticket may be placed in the baggage compartment under the bus. A single piece of luggage may not exceed 50 pounds and the total weight of all bags cannot exceed 100 pounds.
All bags must be tagged with identification bearing the ticket holder’s name and phone number.
One small carry on piece of luggage may be brought inside the bus and stored in the overhead compartment.
A $15.00 per bag fee is charged for each piece of baggage over the 2-piece limit. A maximum of 3 additional pieces will be accepted.
No baggage will be checked New York Trailways. Passengers are responsible for claiming their own baggage upon arrival at transfer points and final destinations.
Can I bring my bike and/or boards on NY Trailways?
Yes! A $20.00 fee will be assessed for bikes. You can pay it directly on NY Trailways window before departure.
Skis/Snowboards may not exceed 45 inches in length when securely wrapped in suitable material, for example, canvas, nylon or leather.
Bicycles may not exceed 8 x 32 x 60 inches, and must be securely fastened and wrapped in a box, canvas or other substantial material, so that, if the bike is stored with luggage, there will be no damage to other items in the baggage compartment.
May I bring my pet with me on NY Trailways?
Sorry, pets are not allowed on board.
The only animals that are allowed on the bus are service animals specifically trained to aid individuals with a disability.