Refund or Exchanging a Bestbus Ticket
If you purchase a ticket with Bestbus please note that unfortunately, Bestbus does not allow refunds.
Instead, they offer exchanges for tickets bought online.
In order to get one, you need to visit: http://bit.ly/1mBzxH3 and enter your reservation number as well as your email that you used for your booking. Then you will be able to modify your ticket.
Please note that the exchange deadline is 24 hours before the trip departure.
Boarding the Bus & Ticket Printing
When preparing to board the bus for your AMAZING trip, please remember to do the following things:
1) You do not have to print the ticket.
2) Instead, they require you to state your full name when you board the bus, along with a PICTURE ID that matches the name on the passenger ticket.
3) You don`t need to bring anything as long as you completed the payment process online or by phone and received an email confirming your E-Ticket. The dispatchers will have a real-time passenger list of all confirmed E-Tickets at your departure stop.
BUSBUD TIP: However, it is always a good idea to have your BestBus E-Ticket with you as it confirms your trip details and helps you remember these important times and dates.
Bestbus really seems to be the best! They don't charge for extra baggage, because you shouldn't need extra baggage! Best bus allows you to bring 3 suitcases each weighing in at a maximum of 22.5kg. With three luggages, you could almost bring everything you own! :)
One small carry-on is allowed in the coach if it fits under the seat or in the overhead bin on the bus. Any luggage with wheels must be stored under the bus.
Traveling with Children or Minors
Sometimes, the sitter just won't babysit the kids for your getaway trip to New York, and you're forced to drag the kids. No worries, it happens to everyone!
Minors under the age of 16 are not allowed to travel unaccompanied by an adult passenger on a BestBus bus.
Minors should have proof of age with them if requested to show that identification to BestBus personnel. This policy if for the safety of children and in no way to reflect on the maturity or trustworthiness of young passengers.
Children 5 years old and younger ride for free. Wooohooo!
Children 6 years and older must have a ticket to board the bus and young children must be accompanied by an adult at all times.
It is your responsibility to secure the child seat to the bus seat with strapping or webbing that is approved by the child seat manufacturer. You are responsible for providing the strapping or the webbing. You should also secure your child in the child seat with a manufacturer-approved lap and/or shoulder belt/harness.
Barons Bus does not provide lap and/or shoulder belts/harnesses. Call at least 24 hours prior to your trip If you need assistance or have special needs.
You like to snowboard, bike, roller blade, surf or perform any other sport? No problem. Bestbus does accept sports equipment but you must make sure to respect their policies.
You may bring your bike with you however you should arrive early because it will depend on available luggage space.
You may bring a maximum of three pieces of luggage to be stowed in the luggage compartment under the bus. The weight of each piece may not exceed 50 pounds.
Bestbus takes no responsibility for lost, damaged, or stolen property.
We know that you love your pets and most are not a behavior problem.
Bestbus's concern is the health and welfare of your fellow passengers.
They do make one exception to this policy on animals: BestBus`s policy is to only allow service animals who are accompanying guests who have a disability as defined by the American with Disabilities Act.
The service animal must be identified by the appropriate scarf and the passenger must carry the permit. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier).
Service animals must ride in the bus within the customer`s space and may not travel in the aisle or occupy a seat unless it has been paid for in advance.
Here comes the good stuff!
All Bestbus buses are equipped with AC and outlets, but there are not outlets at every row. They are located at every other row.
The newer bus models you will find two regular 110V outlets and two USB outlets for each pair of seats. They are located on the bottom of the seats, in between the two seats.