If a ticket is exchangeable, exchanges must be processed by National Express, and can only be done over the phone.
Amendments must be made prior to the journey (whether outbound or return). A 5 pound amendment fee may apply (depending on your ticket type). Also, please note that an excess fare will also be charged where a higher fare category applies.
. Changes on the origin and/or destination are NOT allowed.
Please call National Express on:
- 0871 781 8181 from the UK
- +0044 3717 81 81 81 from overseas
Alternatively, if the terms of your tickets allow cancellations, you can cancel your ticket directly through your Busbud account, and book the correct ticket you wish to travel with.
Full National Express terms and conditions can be found by clicking here.