Here's how you can exchange your National Express booking:
Exchanges with National Express can only be done over the phone.
Amendments must be made prior to the journey (whether outbound or return). A 5 pound amendment fee will apply so please have your credit/debit card details to hand. Also, please note that an excess fare will also be charged where a higher fare category applies.
The phone lines are open 24 hours a day, 7 days a week. Changes on the origin and/or destination are NOT allowed.
Please call National Express on:
- 0871 781 8181 from the UK
- +0044 3717 81 81 81 from overseas
Full National Express terms and conditions can be found by clicking here.