Can I exchange my ticket?
This depends on the policies of your ticket!
You will be able to verify this directly on your ticket (as well as in your Busbud account and on your confirmation email):
If it doesn't say anything, then it means that you can exchange directly at the station! Here is how it works: Make sure you go to the bus station at least 2 hours before the scheduled departure. You will be able to exchange it directly at the counter!
Please note that Busbud can never directly exchange your bus ticket. That is because once a ticket is generated, we cannot edit the ticket, as only the bus companies have access to their reservation systems.
If you can't go to the station and your ticket is cancelable, we have a solution for you:
You can cancel your ticket directly from your Busbud account. You can create one here. Remember to register with the same email address that you used to book your tickets. If you're unable to do so, just let us know.
However, depending on how long before your departure you cancel your ticket through your account, there might be fees associated with the cancellation:
- Over 48 hours before departure: no fee
- Between 24 and 48 hours before departure: 10% fee
- Between 24 and 2 hours before departure: 20% fee
Roundtrips have to canceled together. It is not possible to cancel only one leg of the trip. Therefore, the deadline for a roundtrip cancellation is 2 hours before the outbound departure.
Please verify if your ticket is refundable or not before contacting us, since Busbud cannot issue a refund for a non-refundable ticket.