Cruz del Sur mainly operates multiple national routes in Peru as well as international routes in Ecuador, Colombia, Chile and Argentina.
If you have a Cruz del Sur booking and you wish to cancel and refund it, here’s how to do it:
For national Peru routes:
Tickets are cancelable and refundable up to 48 hours before departure time by sending us message here, (by selection the category "cancelations").
There will be a 10 PEN fee per ticket canceled.
For international routes in and out of Peru:
Tickets are cancelable and refundable up to 48 hours before departure time by contacting us here (by selection the category "cancelations").
There will be a 30 PEN fee per ticket canceled.
Note that if you contact us after the 48 hour deadline, we will not be able to cancel and refund your bus ticket, as this is Cruz del Sur’s policy. Also, tickets are not exchangeable. If you wish to exchange, you can contact us at least 48 hours before your departure to cancel and refund your current booking so that you can rebook for the correct date and/or time.
For further information, you can contact Cruz del Sur:
From Lima to 311-5050, from provinces to 0801-11111, or send them an email.