Greyhound is committed to serving people with disabilities in accordance with its obligations under the ADA. Individuals should contact Greyhound with questions, concerns, or complaints regarding travel on Greyhound for customers with disabilities.
If you have a disability, Greyhound will do everything they can to help you have a comfortable journey when you ride with them. While some disabilities and needs may be obvious, others are not and you may be served by several different representatives of Greyhound along the way. It is essential that you ask for assistance at each location where you need help, including each driver if you have different drivers for multiple legs of your trip.
Other Helpful Information for Your Trip:
The first row of the bus is reserved for the elderly, customers with disabilities and unaccompanied children (but you’re welcome to sit wherever you feel most comfortable).
Help with getting on and off the bus:
The Greyhound personnel can help you get on and off the bus, and give you a hand with your baggage, wheelchair or mobility scooter. Just let your driver or customer service agent know at the station, and don't be shy to ask them again if you need something during your trip, especially if you want to get off the bus during a stop.
Traveling in a wheelchair or mobility scooter:
When you book your trip, make sure to contact Greyhound directly if you’re traveling with a wheelchair or mobility scooter, and if you plan to sit in it during your journey.
All of Greyhound’s buses are equipped with a wheelchair lift to help you get on board. Each Greyhound bus can fit two passengers sitting in a wheelchair or mobility scooter (they actually remove seats to give you plenty of space). So we suggest you book your ticket as far in advance as possible to get one of the two spots on your preferred journey.
If you want to travel sitting in your wheelchair or mobility scooter, that’s OK with them. If you want to board the bus in your wheelchair and then sit in a regular seat, please let them know and they will stow the device.
The maximum weight and size of a wheelchair or mobility scooter that is accepted are:
- Weight including the passenger can range from 600lbs (272kg) to 1000lbs (453kg)
- Wheelchair dimensions of 30 x 48 inches (76cm x 121cm)
- Mobility scooter with dimensions of 30 x 30 x 48 inches (76 x 76 x 122cm)
This is due to the maximum limits of the wheelchair lift. If your wheelchair or mobility scooter doesn't fit within the dimensions above, it will need to be stored in the baggage compartment underneath the bus. While most of their buses are equipped with a power outlet for charging personal devices such as your laptop or tablet, our power outlets do not support charging mobility scooters.
Storing a wheelchair or mobility aid:
If you don’t want to travel seated in your wheelchair or mobility scooter, Greyhound can store it for you in the baggage compartment. Mobility aids such as canes and walkers can travel inside the bus with you but only if they can be safely stowed in the overhead compartment because. Mobility Ads that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible.
The maximum dimensions for a mobility aid to go in the baggage compartment is 33” x 33” x 48”. The maximum weight for mobility aids is 200 pounds. Mobility aids that exceed either or both of these dimensions will not be accepted.
Assistive devices are not considered extra baggage and are transported free of charge unless you have more than one, in which case the second device would be considered additional baggage and subject to a charge.
Please arrive at the station or bus stop in plenty of time for us to store your wheelchair or mobility aid, which will help us get away on time.
You can travel alone on Greyhound buses as long as you can travel independently and don’t need assistance of a personal nature such as help using the restroom, dispensing medication or constant care during travel. They can’t provide this level of assistance so if you need it, you may prefer to bring a personal care assistant with you.
Assistance during stops:
Greyhound is happy to help you with any reasonable request during a stop, such as getting on or off the bus, and retrieving your wheelchair or other assistive device for you. It’s also a good idea to let your driver know before your trip if you’re going to need help during stops as it helps us serve you better.
Greyhound welcomes service animals on board all of their buses (they always seem to enjoy the ride too).
Service animal means any guide dog, signal dog, seizure response dog, psychiatric service dog, sensory signal dog or other animal individually trained to assist, work or perform specific tasks for an individual with a disability.
The service provided by a Service animal, includes, but is not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, standing guard over the individual during a seizure, detecting the onset of a psychiatric episode, providing minimal protection or rescue work, pulling a wheelchair, fetching dropped items or disrupting repetitive movements that are common to individuals who are autistic.
Oxygen, respirators & medication:
You should keep your medicine with you on the bus at all times – please don’t put it in your checked baggage as Greyhound can’t take any responsibility if it gets lost or if it is not accessible to you.
It’s fine to bring portable oxygen and respirators onto Greyhound buses. You can bring up to 4 canisters in total (2 on the bus and 2 in the baggage compartment), as long as they’re no bigger than 26 inches long and 4.5 inches high (66cm x 11.5cm). Oxygen canisters stored in the baggage compartment must be in protective cases with safety caps on the valves. You’ll need to make sure you have enough oxygen for your journey, and it’s up to you to arrange refills in route if you need them.
This information was taken directly from Greyhound's website.