Here's what could have happened:
• The payment details you entered were incorrect:
Please double check your billing address (the address on statement from your bank or card issuer), CCV numbers (3 or 4 digits in the back), card number and expiry dates.
• Your payment card is not supported by our payment system:
Read about supported card types.
• Your card company or bank is blocking the payment:
Please make sure that your payment card company is not blocking the payment. You may want to call them and make sure that they authorise the payment you're making.
• Our system couldn't complete the booking with the bus company:
If you received an error that relates to your booking, please double check your inbox to verify whether or not you received a purchase confirmation email or not. This is very important! If the booking did indeed not go through, you can try again. If it still fails, please get in touch.
• You're going too fast:
Our system flags some users making multiple purchases as a likely bug based on our experience. If you're making multiple bookings, you may need to wait 20 minutes before trying to make a third or fourth payment.
You won't be charged
You may see an amount from Busbud in your card account, please let us reassure you: This is not a charge. Any amount is pending authorization. We're really sorry about this inconvenience.
We have not taken your money. We made an authorization during the booking process to confirm you had the funds. After your booking failed, we released this authorization back to your card issuer or bank. Normally, banks clear out these authorizations from your account within a few hours, but some banks are take a little more time.
You do not need to ask for a refund. The money has already been released on our side, if the issue persists, your bank will be able to give you some more information.
Still have a question?
Just drop us a line here using the email address you used to make your booking on Busbud. Our expert team will get back to you.