We work with bus companies all over the world. This involves working with different booking and payment systems to get you bus tickets in your preferred currency.
Unfortunately, sometimes technical problems arise! We are sorry but do not worry we are here to help you!
There are many reasons why a booking can fail, Please have a look at the most common problems and their solutions.
The payment details you entered were incorrect:
Please double check the information below and try again:
that your card type is supported (see below)
your billing address,
the CVV: the three numbers on the back of your card,
your card number,
your card's expiration date
Your payment card is not supported by our payment system:
The card types that we support are:
VISA credit and debit cards
Mastercard credit and debit cards
Please make sure that the card that you're using has the logo of one of these payment providers on it. If the payment still doesn't work, please try with another card.
Your card company or bank is blocking the payment:
Please make sure that your payment card company is not blocking the payment. You may want to call them and make sure that they authorise the payment you're making.
Sometimes card companies will block a payment that they consider doesn't match your regular purchasing patterns. This may happen when you're travelling but may also happen when you make a travel-related purchase from home.
The booking failed to complete:
If you received an error that relates to your booking, please double check your inbox to verify whether or not you received a purchase confirmation email or not. This is very important! If the booking did indeed not go through, you can try again. If it still fails, please get in touch and we'll take a look. Sometimes, our partner can be having technical issues with their booking system that prevent us from reserving your ticket. These errors are usually temporary. Please contact us if you are experiencing this type of issue.
Important note on bookings that failed to complete:
After a booking fails, you may notice an amount has been taken on your card. Don't worry, this is not a charge.
This is a temporary authorisation for payment. It will be removed automatically in a few hours.
Please note: Some banks and some cards take more time to remove an authorisation. It can take certain banks up to 10 working days to remove an authorisation.
What you should do:
There is no need to ask for a refund. Our system and your bank's system will automatically remove this amount from your card.
Most banks will identify this amount as an authorisation, other banks may display it the same way they display a charge. In any case, it's not a charge.
Why this happened:
Busbud uses a multiple step booking and payment process that involves:
1) Verifying whether or not a card has sufficient funds, or "authorising" payment
2) Booking a bus ticket
3) If 1 and 2 work, then we charge a card
This is a standard payment process for the travel and ticketing industries, among others.
Sometimes a technical error may happen after step 1. When this happens, and step 1 has taken place, but the ticket booking (step 2), hasn't, then we will never complete step 3 and charge a card.
However, step 1 may lead to a temporary authorisation on your card. It will automatically removed by our system or your bank.
You've made too many payments in a short period of time:
If you're making multiple bookings, you may need to wait 15-20 minutes before trying to make a third or fourth payment.
In order to prevent fraud, we can only allow a certain number of payments for a certain value in a given period of time. We apologize if this slows down your booking! Using a second card can help make several transactions in a short period of time.
Something else happened and I'm not sure what to do:
Still have a question?
Just drop us a line here using the email address you used to make your booking on Busbud. Our expert team will get back to you.