How do I report a complaint?

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At Busbud, we work very closely with all of our partners so that your trip is as stress-free and enjoyable as possible. Our priority is to ensure that you travel safely, and to provide the highest level of service from the time you land on our website, to the moment you step off the bus. If you had a negative travel experience, we want to resolve it.

I had an issue with the staff during my trip

If you had a negative experience with a staff member, or bus driver, please contact us directly:

  • With as much detail as possible about your experience (name, booking #, email used to book your ticket, and what the issue was)
  • You may also contact the operator of your trip directly.

There was a safety breach on my trip

If you noticed a situation that put your safety, or the safety of your fellow passengers at risk, you should:

  • Report the issue to the bus driver immediately.
  • Let the trip operator know about the issue.
  • Contact us with your trip information and the issue that you came across.

Your safety is our priority, and we will do everything to ensure that any safety breach is investigated ASAP.

Do you have another type of complaint?

No matter what issue you encountered during your trip, we want to hear from you. Your experience is a priority to us, and all efforts will be put towards resolving any issue as quickly as possible!





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