Refund or Exchanging a DRD ticket
If you wish to cancel the ticket and get a refund you must contact firstname.lastname@example.org
Please make sure to include the following information:
1) Email address used to make the purchase
2) Full name of passenger
3) Your Ticket
4) Any confirmation or Reference number you have for the purchase.
Please note that there is a 72 hours deadline for a refund or cancellation request.
If you want to exchange your ticket, you can do so by contacting us within the same 72 hour window and we will contact DRD directly and see if your ticket is exchangeable.
Boarding the Bus & Ticket Printing
In order to board the bus with DRD, you will need to present your printed ticket.
You will also need a valid piece of Picture ID that matches the name on the passenger ticket.
Things to remember for luggage:
With City Bus Express, you are allowed to bring up to 1 suitcase with a maximum weight of 20kg.
If you have an extra piece of luggage you will have to pay 5Euros at the station.
Traveling with Children or Minors
Children under the age of 16 must be accompanied by an adult.
Children aged 16 and 17 need prior written authorization from a parent or custodian to travel alone.
Bikes, sports articles, ski equipment, musical instruments are allowed on the bus only if you contact DRD beforehand at email@example.com with your ticket number, name, trip details and what you want to bring as equipment.
The transport of living or dead animals with the exception of service dogs for disabled and blind people are not allowed on the bus. The passenger should notify DRD if they need a service dog for travel.