Can I refund and cancel my ticket?
It's possible for you to cancel and get a refund of your bus ticket. Here is how you can do it: Make sure to contact us at firstname.lastname@example.org at least 24 hours before the scheduled departure. We will process the cancellation and refund for you !
Can I exchange and cancel my ticket?
It's possible for you to exchange your bus ticket. Here is how it works: Make sure you go to the bus station at least 3 hours before the scheduled departure. You will be able to exchange it directly at the counter without any fees !
Do I need to print my ticket in order to board the bus ?
In order for you to board the bus, you will have to print the voucher we send you and exchange it at the counter at the bus station for a valid travel ticket ! :)
What is the policy regarding luggage? How much luggage can I bring with me ?
You are allowed to bring up to 30 kg of luggage with on the bus and a carry-on. If you exceed that limit, you might be able to bring the extra luggage with you if there is enough space available. If there is not enough space inside the bus for your extra luggage, it will have to be shipped to your destination on a following bus.
How can I pay for my ticket ?
We accept many different forms of payment! You can pay for your bus ticket using you credit card (VISA or Mastercard) or even using your Paypal account. It's also possible for you to choose from up to 8 different currencies to pay you tickets with :)
Here is how to change the currency :
What about sports equipment? Am I allowed to bring it with me ? Can I bring my pet with on the bus ?
You are allowed to bring sports equipment such as bicycles or a surf board with you under certain conditions. It must be packed in a travel case in order to not dammage other people's luggage. Please note that it's also a necessary to notify the bus company in advance because space availability might be a concern in this case :)
Can I bring my pet with on the bus ?
In Brazil, pets are allowed on the bus under certain conditions. Your pet must be in good health with all medical papers to prove it. The animal must also be in a cage made especially for travel.