Refund or Exchanging a Ouibus Ticket
Tickets are NOT refundable with Ouibus but they are exchangeable.
In order to get an exchange you must do the following Before departure -
Visit Ouibus Online via «My Booking» or by contacting Customer Services, from Monday to Saturday from 07.30 am to 07.00 pm on 0844 369 0 379 (£0,05/min. plus network extras).
Boarding the Bus & Ticket Printing
When preparing to board the bus for your AMAZING trip, please remember to do the following things:
1) You do NOT need to print ticket. For trips with Ouibus, you can either show an e-ticket on your phone or tablet or a printed copy of your ticket! Also you will need a picture ID matching the name of the passenger on the printed ticket.
2) Get to the station at least 30 minutes before the scheduled departure time
When traveling with Ouibus there are a few things to note when it comes to luggage:
- Passengers are responsible for transferring their own bags. Baggage assistance is available upon request. Don't be afraid to ask for help!
- All baggage must have an identification tag.
- Each passenger is allowed one (1) piece of checked baggage at no charge weighing no more than 16kg.
- A second piece will be accepted but will incur an additional charge of 5 EUROS.
Traveling with Children or Minors
Minors under the age of 16 unaccompanied by a person with parental authority over them are not accepted on board.
Minors between 16 and 18 years unaccompanied by a person with parental authority over them are accepted on board only if they are in possession of all necessary documents for border crossing (identity card + permission to travel aboard or passport).
Babies under two years old
Babies under the age of 24 months the day of their departure may travel half-price. Each baby is required to be accompanied by at least one adult. Remember to carry a form of identification for each child, since this will systematically be requested at boarding. The form of identification must also be shown at each border check on your itinerary.
Are you travelling with a small child? Consider bringing a booster seat.
You like to snowboard, bike, roller blade, surf or perform any other sport? No problem. Ouibus bus does accept sports equipment but you must make sure to respect their policies.
In order to bring any sports equipment it must be held in a special canvas, made of plastic and will be placed under the bus. There may be an additional fee requested directly at the station upon arrival. Also please note that the sum of dimension < 150cm, or else it will not be allowed.
We love our animals don't we? Dogs, cats, birds, snakes.....whatever you consider a pet is a pet, right? Unfortunately, Ouibus bus has strict policies about this and they believe that a bus ride is not safe or comfortable for both the animals and the passengers.
This means that no dogs, cats, birds, or other animals will be transported. However, a service animal, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled person at no additional charge.
Here comes the good stuff! Buses are equipped with wireless internet, air conditioning, an on-board restroom, reclining seats and an awesome driver!
Feel free to bring reading material, radio headsets, and a small pillow for your comfort. Food and non-alcoholic beverages may be carried on board for personal consumption.
Go on www.busbud.com to purchase your tickets :)