Didn't get a ticket, but noticed an amount on your card or statement?
After a booking fails, you may notice an amount has been taken on your card. Don't worry, this is not a charge.
This is a temporary authorisation for payment. It will be removed automatically in a few hours.
Please note: Some banks and some cards take more time to remove an authorisation. It can take certain banks up to 10 working days to remove an authorisation.
What you should do
There is no need to ask for a refund. Our system and your bank's system will automatically remove this amount from your card.
Most banks will identify this amount as an authorisation, other banks may display it the same way they display a charge. In any case, it's not a charge.
Why this happened
Busbud uses a multiple step booking and payment process that involves:
1) Verifying whether or not a card has sufficient funds, or "authorising" payment
2) Booking a bus ticket
3) If 1 and 2 work, then we charge a card
This is a standard payment process for the travel and ticketing industries, among others.
Sometimes a technical error may happen after step 1. When this happens, and step 1 has taken place, but the ticket booking (step 2), hasn't, then we will never complete step 3 and charge a card.
However, step 1 may lead to a temporary authorisation on your card. It will automatically removed by our system or your bank.
Ok, I'd like to know more about this
If you require further information or something above is not clear, please let us know by writing to us on firstname.lastname@example.org.