We work with bus companies all over the world. This involves working with different booking and payment systems to get you bus tickets in your preferred currency.
Unfortunately, sometimes technical problems arise! We are sorry but do not worry we are here to help you!
There are many reasons why a booking can fail, Please have a look at the most common problems and their solutions.
The payment details you entered were incorrect
Please double check the information below and try again:
- that your card type is supported (see below)
- your billing address,
- the CVV: the three numbers on the back of your card,
- your card number,
- your card's expiration date
Your payment card is not supported by our payment system
The card types that we support are
- VISA credit and debit cards
- Mastercard credit and debit cards
- Diners Club
- American Express
Please make sure that the card that you're using has the logo of one of these payment providers on it. If the payment still doesn't work, please try with another card.
Your card company or bank is blocking the payment
Please make sure that your payment card company is not blocking the payment. You may want to call them and make sure that they authorise the payment you're making.
Sometimes card companies will block a payment that they consider doesn't match your regular purchasing patterns. This may happen when you're travelling but may also happen when you make a travel-related purchase from home.
The booking failed to complete
If you received an error that relates to your booking, please double check your inbox to verify whether or not you received a purchase confirmation email or not. If the booking did indeed not go through, you can try again. If it still fails, please get in touch and we'll take a look. Sometimes, our partner can be having technical issues with their booking system that prevent us from reserving your ticket. These errors are usually temporary. Please contact us if you are experiencing this type of issue.
You've made too many payments in a short period of time
If you're making multiple bookings, you may need to wait 15-20 minutes before trying to make a third or fourth payment.
In order to prevent fraud, we can only allow a certain number of payments for a certain value in a given period of time. We apologize if this slows down your booking! Using a second card can help make several transactions in a short period of time.
Something else happened and I'm not sure what to do
No sweat. Just drop us a line on firstname.lastname@example.org from the email address that you used to book your ticket(s) or call us on +1 888 988 5185. We'll take a look and our expert team will get back to you.